About our dealership
This seller has been on Cars.com since April 2008.
Bob Thomas Ford's coveted reputation for customer service and satisfaction is a direct result of delivering what the customer wants. Our relaxed atmosphere extends through every department with every employee dedicated to customer satisfaction...your satisfaction!
Where Your Friends & Neighbors Buy Their Cars!
Photos & Videos
Service center
Phone number (203) 463-6254
Service hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Reviews
(120 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
Great experience.
January 29, 2024
By Connie on DealerRater
Great experience. The salesman Anthony was very knowledgeable And it was great working with the finance guy George
5.0
Great experience.
January 29, 2024
By Connie on DealerRater
Great experience. The salesman Anthony was very knowledgeable And it was great working with the finance guy George
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
1.0
You read and decide
December 21, 2022
By Joseph Oddie from Wallingford CT
On 12/19/2022, I had a sales offer in writing from Bob Thomas Ford in Hamden, CT. It included a $1000 trade in assistance, and I was offered $12,500 for my car. Again, this was in writing and came from the sales manager. When I called the following day to consummate the sale, the manager told me he had erred on the trade-in-allowance blaming his general manager who stated he was paying too much for my trade. They reduced it by $500. In addition, he stated his trade-in assistance of $1,000 was no longer available. The attempted to sell me the car for over $2,000 over what was in writing 24 hours earlier. I then contacted the General Manager, Colby Pinette who stated because I had not given them a check, the dealership was not responsible. Having worked for the Judicial branch of government for fourteen years, I will open a case with the State Attorney's Office tomorrow. In addition, I am seeking the counsel of an attorney to see if litigation is an option. I am also going to do some research on Ford and who is responsible for its franchisors to tell them how I was treated. I have just given you the facts. You must determine for yourselves whether or not you wish to patronize this Hamden store
1.0
You read and decide
December 21, 2022
By Joseph Oddie from Wallingford CT
On 12/19/2022, I had a sales offer in writing from Bob Thomas Ford in Hamden, CT. It included a $1000 trade in assistance, and I was offered $12,500 for my car. Again, this was in writing and came from the sales manager. When I called the following day to consummate the sale, the manager told me he had erred on the trade-in-allowance blaming his general manager who stated he was paying too much for my trade. They reduced it by $500. In addition, he stated his trade-in assistance of $1,000 was no longer available. The attempted to sell me the car for over $2,000 over what was in writing 24 hours earlier. I then contacted the General Manager, Colby Pinette who stated because I had not given them a check, the dealership was not responsible. Having worked for the Judicial branch of government for fourteen years, I will open a case with the State Attorney's Office tomorrow. In addition, I am seeking the counsel of an attorney to see if litigation is an option. I am also going to do some research on Ford and who is responsible for its franchisors to tell them how I was treated. I have just given you the facts. You must determine for yourselves whether or not you wish to patronize this Hamden store
Rating breakdown (out of 5):
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
3 people out of 3 found this review helpful.Did you?
5.0
Kudos to Gary in service.
May 10, 2022
By dw on DealerRater
Kudos to Gary in service. He was able to schedule a repair of my daughters car on a last minute notice. Our lives would have greatly inconvenienced out family. Realizing our predicament, Gary took the time to question the staff in the shop about the chances of getting the car fixed that day. Needless to say, he was successful, and I picked up the car the same day - good as new. In a day when customer service is rare, Gary demonstrated not only his committment to me, the customer, but also, to you, the employerr. Thank you again, Gary.
5.0
Kudos to Gary in service.
May 10, 2022
By dw on DealerRater
Kudos to Gary in service. He was able to schedule a repair of my daughters car on a last minute notice. Our lives would have greatly inconvenienced out family. Realizing our predicament, Gary took the time to question the staff in the shop about the chances of getting the car fixed that day. Needless to say, he was successful, and I picked up the car the same day - good as new. In a day when customer service is rare, Gary demonstrated not only his committment to me, the customer, but also, to you, the employerr. Thank you again, Gary.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
Brochure Hound
September 8, 2021
By David Bazan from New Haven
I went to Bob Thomas to collect some car brochures. Got a bunch of them. The salesman knew I could never be buying a new car. Yet he let me run off with one of each of the twenty or so on offer.
5.0
Brochure Hound
September 8, 2021
By David Bazan from New Haven
I went to Bob Thomas to collect some car brochures. Got a bunch of them. The salesman knew I could never be buying a new car. Yet he let me run off with one of each of the twenty or so on offer.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
5.0
Just wanted to give a shout out to Gary. His...
June 8, 2021
By Dave on DealerRater
Just wanted to give a shout out to Gary. His Professionalism has always been outstanding. He goes out of his way to ensure all bases are covered and the work results have always mee highest standards.Highly recommend service, when needed, before performed at Bob Thomas.
5.0
Just wanted to give a shout out to Gary. His...
June 8, 2021
By Dave on DealerRater
Just wanted to give a shout out to Gary. His Professionalism has always been outstanding. He goes out of his way to ensure all bases are covered and the work results have always mee highest standards.Highly recommend service, when needed, before performed at Bob Thomas.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
1.0
Asked to speak to me Husband!
April 21, 2021
By James from Hamden CT
Demeaning to women and unwilling to respect Coronavirus safeguards. Yuck!!!! He asked for my husband when I'm very capable of handling the buying power in our family. Actually, I am the buying power in our family.
1.0
Asked to speak to me Husband!
April 21, 2021
By James from Hamden CT
Demeaning to women and unwilling to respect Coronavirus safeguards. Yuck!!!! He asked for my husband when I'm very capable of handling the buying power in our family. Actually, I am the buying power in our family.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
5.0
Excellent experience buying a used car.
January 24, 2021
By Meri Harary from Hamden, CT
I purchased a used car from this dealership last week. I was very impressed that they didn’t use gimmicks, slick sakes tactics or pressure. I was treated like family. AJ was a patient salesman, and George gave me an incredible rate for a loan. They both got to know me as a person. This dealership was different from others I’ve dealt with because it was a relaxed experience, and they were honest and caring.
5.0
Excellent experience buying a used car.
January 24, 2021
By Meri Harary from Hamden, CT
I purchased a used car from this dealership last week. I was very impressed that they didn’t use gimmicks, slick sakes tactics or pressure. I was treated like family. AJ was a patient salesman, and George gave me an incredible rate for a loan. They both got to know me as a person. This dealership was different from others I’ve dealt with because it was a relaxed experience, and they were honest and caring.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
5.0
Mark from the onset, AJ on the handoff, Joe on the...
August 7, 2020
By sbosco on DealerRater
Mark from the onset, AJ on the handoff, Joe on the trade-in and George in the business office...such an easy and fair process start to finish. How often do you remember 4 names like that?? And the SUV we bought is 100% one of a kind. Glad we did business here and recommend to all others!
5.0
Mark from the onset, AJ on the handoff, Joe on the...
August 7, 2020
By sbosco on DealerRater
Mark from the onset, AJ on the handoff, Joe on the trade-in and George in the business office...such an easy and fair process start to finish. How often do you remember 4 names like that?? And the SUV we bought is 100% one of a kind. Glad we did business here and recommend to all others!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
1.0
Installation of a part
June 23, 2020
By Bob Maturo from Derby, Ct.
I asked a price of installing a hood deflector on my 2019 ranger, they told me it would take a hour to install, what a joke. Here I am trying to give business to your shop and you want to charge a hours labor to install it, what joke. I won’t be back to you dealership. I figured you were the closet dealer to me. I would go out of my way not to have work done in Hamden.
1.0
Installation of a part
June 23, 2020
By Bob Maturo from Derby, Ct.
I asked a price of installing a hood deflector on my 2019 ranger, they told me it would take a hour to install, what a joke. Here I am trying to give business to your shop and you want to charge a hours labor to install it, what joke. I won’t be back to you dealership. I figured you were the closet dealer to me. I would go out of my way not to have work done in Hamden.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
Dealer response
We regret that you were not satisfied with your visit to Bob Thomas Ford. The installation of a hood deflector, on the surface, can appear to be an easy and quick process. However, inadequate preparation or failure to properly install the deflector can result in reduced durability and poor accessory functionality. We take certain steps to ensure your lasting satisfaction with our craftsmanship. The hood deflector for a 2019 Ford Ranger comes in two varieties, one requiring a thorough cleaning of the application site and an installation that can only be performed one time; failure to correctly apply the deflector the first time compromises the adhesive, and must be replaced. The second hood deflector (offered as a Ford authorized accessory) also requires sufficient preparation of the surface but also precise measurements to ensure that the deflector is centered and appropriately mounted before placing multiple one-time application adhesives. When our professionals install these accessories, they take the time to measure, clean, and apply the accessory to the specs of the manufacturer and the result is that our craftsmanship is guaranteed to match the warranty of the Ford Accessories you purchase from us. We wish you the best of luck with your installation of the hood deflector and hope to be afforded the opportunity to earn your business in the future.
5.0
Body Shop
January 14, 2020
By NickK from Wallingford, CT
Driver’s side door misaligned on my wife’s Lincoln MKX after dealership it was purchased from tightened a loose bolt by the hinge on the door. Took it back to them twice to align it properly without success. Decided to try Bob Thomas. John Furino in the body shop fixed the door within 5 minutes. Very impressed and appreciated. If I’m in the market for a Ford in the future, I will be going to Bob Thomas. Thanks.
5.0
Body Shop
January 14, 2020
By NickK from Wallingford, CT
Driver’s side door misaligned on my wife’s Lincoln MKX after dealership it was purchased from tightened a loose bolt by the hinge on the door. Took it back to them twice to align it properly without success. Decided to try Bob Thomas. John Furino in the body shop fixed the door within 5 minutes. Very impressed and appreciated. If I’m in the market for a Ford in the future, I will be going to Bob Thomas. Thanks.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
Dealer response
Thanks so much for sharing your experience and satisfaction with John Furino, Manager at Bob Thomas Ford's Body Shop. John takes great pride in the quality of the work he does which is why his department is so successful and has such a great reputation, with customers and insurance companies alike!
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